Refund Policy
Welcome to Vital Energy, your trusted source for premium products designed to energize your life. Our mission is to provide you with high‑quality items and an experience that is as seamless and reliable as possible. Please review our refund policy carefully to understand how we can assist you if a return or refund is needed.
Our Refund Commitment
Returns & Refunds
We understand that occasionally, a purchase might not be right for you. Here’s how our refund process works:
30‑Day Refund Window:
We offer a 30‑day refund period from the date you place your order. If you decide your item is not suitable, we can process a refund provided your order has not yet been shipped.
Once an item has been dispatched, it is already in transit and cannot be recalled.
Contact:
To initiate a refund or if you have any questions about your order, please contact our support team at hi@vitalenergies.co. Our team will respond as quickly as possible to assist you.
Non‑Refundable Items
While we strive to offer flexibility, certain items and charges are non‑refundable:
Final Sale Items: Products marked as “Final Sale” cannot be returned or refunded.
Shipping Charges: Shipping fees are non‑refundable.
Expired Orders: If the item or tracking information is more than 3 months old or has expired, reshipment and refunds will not be available.
Faulty or Incorrect Items
If you receive an item that is defective or not what you ordered, please follow these steps:
Contact Us: Email hi@vitalenergies.co with your name, order number, product name/code, and clear photos showing the issue.
Resolution: Once we verify the issue, we will arrange for a replacement to be sent to you at no additional cost.
Lost Orders
In the rare event that your order is lost in transit, please reach out to hi@vitalenergies.co. We will investigate with the carrier and, if necessary, dispatch a replacement as soon as possible.
Final Thoughts
Your satisfaction is our priority. We’re here to ensure your shopping experience with Vital Energy is smooth, secure, and enjoyable.
If you have any questions or need assistance, don’t hesitate to contact us:
📧 hi@vitalenergies.co
📞 +1 866 823 5798
🌐 www.vitalenergies.co
Thank you for choosing Vital Energy. We appreciate your trust in us and look forward to serving you again.